The Ransom virus was discovered in 2012. The virus is categorized as Ramsomware by Anti Virus software developers. he FBI virus utilizes Trojan horses in order to gain access and lock computer systems. This is a classic form of social engineering were people are intimated by a fake agency; normally the FBI demanding money in the form of a fine in amounts $100, $200, $300, or more to be paid in order to unlock the computer system within the allotted time of 48 to 72 hours by use of Moneypak cards. For the novice PC user this I know can be very intimidating. We have had customers actually turn off their computer an never turn it back on again until months later. This virus is in no way associated with the government.
10 STEPS FOR REMOVING RANSOMWARE
Here’s how to use a free Symantec service that the company says often removes the virus:
1. If the computer is Internet connected, shut it off by holding down the power button for about 10 seconds.
2. Turn it back on while repeatedly tapping the F8 key.
3. When it brings up the “advanced boot options,” use the down arrow to select “safe mode with networking” and hit “enter.” You should see a screen that says “safe mode.”
4. Open a browser — such as Google Chrome, Mozilla Firefox or Internet Explorer — and go towww.norton.com/npe
5. Click the button to download the Norton Power Eraser, save it to your desktop and double-click the icon to run the file.
6. After reading the user license and clicking “agree,” click “scan for risks.”
7. As Power Eraser restarts the computer, repeatedly hit the F8 button and again select safe mode with networking.
8. Click “run” so Power Eraser can scan for the virus.
9. Once it finishes, you’ll see “scan complete” in a window with the results. Then click the “fix” button.
10. Click “restart” to reboot the computer again. You should see a confirmation that threat has been removed.
2. Turn it back on while repeatedly tapping the F8 key.
3. When it brings up the “advanced boot options,” use the down arrow to select “safe mode with networking” and hit “enter.” You should see a screen that says “safe mode.”
4. Open a browser — such as Google Chrome, Mozilla Firefox or Internet Explorer — and go towww.norton.com/npe
5. Click the button to download the Norton Power Eraser, save it to your desktop and double-click the icon to run the file.
6. After reading the user license and clicking “agree,” click “scan for risks.”
7. As Power Eraser restarts the computer, repeatedly hit the F8 button and again select safe mode with networking.
8. Click “run” so Power Eraser can scan for the virus.
9. Once it finishes, you’ll see “scan complete” in a window with the results. Then click the “fix” button.
10. Click “restart” to reboot the computer again. You should see a confirmation that threat has been removed.
IF THIS IS FAR TOO COMPLICATED FOR YOU? CALL:Call 1 888 556-6371
Source: Symantec
Read More: http://www.mercurynews.com/business/ci_24387863/what-do-when-your-computer-gets-kidnapped-by
Source: Symantec
Read More: http://www.mercurynews.com/business/ci_24387863/what-do-when-your-computer-gets-kidnapped-by
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